Frequently Asked Questions

Please find below a sequence of frequently asked questions and answers that customers are likely to enquire about with our customer service team. If you can’t find what you’re looking for here, please feel free to get in touch with us via our contact us page.

Rooms are usually measure by the longest and widest point of the room. You can use either feet or metres.
We recommend a floor cleaning spray. These vary depending on the type of floor you purchase but please feel free to call us for more information.
Most of our floors are special order so they take around 3-7 days depending on what range it is and if the item is in stock. We also offer next day delivery but again depending on what range of floor you require.
When it comes to purchasing a engineered floor it is important to have a good sized veneer (usually 4mm to 6mm) the thicker the board is overall gives a firmer feel but is not essential as a firm floor often starts with a flat sub-floor. The quality of Laminate floors are measured in ware-layers and AC ratings (AC1-AC5) as it doesn't have a veneer. AC1 being poor and AC5 being hard rated. Again a thicker laminate can provide a firmer feel but this depends on the sub-floor.
Not necessarily - an engineered wooden floor will offer a more stable floor and can be used for different methods of installation. An engineered wood system also allows for the introduction of a 3wood flooring underlay with thermal and sound reducing properties and vapour barriers. A solid wood floor, however, if secret nailed or fully adhered will give a more solid feel underfoot.
No - a solid wood floor is not as stable as an engineered wood floor and cannot be installed as a floated floor. It would need to be either secret nailed or fully adhered with a suitable adhesive depending on the type of sub-floor it will be layed on.
We usually recommend 5% but it will depend on the layout, the angled the floor is layed and the skill of the installer. If in any doubt please call us for more detailed advice.
Providing the floor complies with temperature and moisture requirements and is level, solid, smooth and even, the floor will need to be fully adhered with a suitable recommended adhesive. Specific manufacturers' instructions must be adhered to, and we would recommend the installation is completed by an experienced tradesman.
If you are able, the installation will always look better if the skirtings are removed and replaced on top of the new wooden floor, allowing for the manufacturers’ specified expansion gap. However this is not always an option. Where this is not possible, a scotia moulding in white or a matching hardwood would normally be used. Please call if you wish to purchase and skirting boards or scotia.
A laminate floor will have mdf or hdf core with a photographic simulation of a real wood surface with a clear-coat wearing layer over the top. An engineered wood floor will be of a better quality and will have a real wood wearing layer, varying in thickness from 3.5mm-6mm and not to mention an individual and natural look.
A solid wood floor is one complete layer of solid wood from the bottom to the top of the boards surface, with no cross-laminating or multiple layer-type construction. An engineered floor will typically consist of a real softwood or multi-layer, ply-type core, with a real wood top layer. An engineered wood floor will have greater stability and will be suitable for use over a wider range of areas.
In simple terms, an oiled finish penetrates into the wood flooring and is absorbed by the timber, giving a flat, gloss-free, natural looking finish. An oiledwooden floor also gives the opportunity to refinish isolated areas. With a lacquered floor, the finish is applied to and seals the surface of the wood. Lacquered wooden floors will normally be available in satin, silk matt or matt finish. The matt lacquer finish will give an appearance similar to an oiled floor without the maintenance requirements.
A laminate floor will have mdf or hdf core with a photographic simulation of a real wood surface with a clear-coat wearing layer over the top. An engineered wood floor will be of a better quality and will have a real wood wearing layer, varying in thickness from 3.5mm-6mm and not to mention an individual and natural look.
Yes - the amount of maintenance will depend of the usage. The use of an oil refresher or maintenance oil will enhance the appearance and protect the surface of your new real wood flooring.